The purpose of this letter is to say “Thank You” to you and your colleagues at American Custom Contractors for the manner in which our recent re-roofing project was conducted. As you know, we believe our home and neighborhood are special, and this project was important to both.

• The proposal phase was thorough and professional.
• The project was completed in a timely way.
• Our landscaping was protected.
• Clean-up was done.
• Production supervision and crew were committed to quality and schedule.
• Communication throughout the project was very good.
• The finished product looks terrific and we, as well as our neighbors, like it.

Of the bids we received yours was the highest cost but we believed it offered the most value.  We were right.  Our thanks to you, Matt and crew for a job well done.

-The Beamer's , Potomac, MD

Thank you for the excellent job of replacing the cedar shakes roofing on our home. The quality of workmanship is professional. Your attention to detail in cutting around the dormers and the various angles of the roof design are outstanding. The heavy shakes are quite distinctive and add a touch of class to the house….The house looks better than ever. Thank you for all your suggestions and good work.

-Sam Cascio , McLean, VA

Wanted to tell you that all of you did a wonderful job! The house looks great and our neighbors are loving it, so don’t be surprised if you get some calls. Thank you also for resolving the issue with the soffit so quickly and efficiently. I don’t think I have ever dealt with any contractor that handled a problem so quickly and painlessly!

-The May’s, Gaithersburg, MD

We’d like to express our appreciation for the beautiful job you and your crew did on our roof this week.  The new cedar shakes look great and the process was as painless as possible for us.  The crew completed the roof with great care and efficiency, and when they were finished, left the yard and driveway as they had found them.

Our experience with American Custom Contractors has been a pleasant one at every stage and with every member of the staff.  ACC’s estimate was actually lower than the other estimate we got, though your proposal was far more thorough and detailed.  Our contacts with you and William and Tina were always friendly and helpful, and the workmen were diligent in their task and respectful to us and our property. 

We had been putting off taking care of this big-ticket home repair for a few years, but the financing opportunity you offered helped make payment a bit easier than we had anticipated.  Thanks again!

- Mary Hartig & Jackson Bryer, Kensington, MD

“I want to commend American Custom Contractors for a job well done.  I had a complete roof and new gutters installed.  The quality and workmanship were second to none.  The job was finished on time, as promised.  Your employees are experienced and work very clean.  American Custom Contractors is a one stop company; I had trim and paint work done as well.  I have since referred American Custom Contractors to five or more of my neighbors.”

-Alex Mates, Potomac, MD

“Whenever we come in or go out of our house, we can see our house is in good shape and the roof looks beautiful. This would remind us what an excellent job your company had done for us when we decided to replace our roofing, gutter and downspout, etc. I am glad I made the right decision when we chose you as our contractor.

I believe replacing the roof of a house is a big deal for many families. In dealing with your company during the whole roof-replacement process and other work, we had no worries at all because of your professionalism, experience, supervised work, and friendly way of doing things.

Here I would like to express our appreciation of your job and I certainly will recommend American Custom Contractors to my friends in the future.”

-Shirley Luo, Bethesda, MD

“Thank you so much for the outstanding job you and your crew did in completing my project on my home. I am very impressed with your ability to deliver such precision in executing the job. American Custom Contractors’ crew did an excellent job throughout the process, they left my property in great shape. I am very pleased with my new roof and paint on the rake boards. The Project Consultant was very helpful and thank you to the Project Manager that communicated throughout the whole job.”

-Kevin Clipper, Germantown, MD

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“I wanted to take this opportunity to thank you and all the professionals at American Custom Contractors for helping us with our home improvement projects this summer!

Our new roof looks terrific. From the very first meeting with Demetri, who explained the process and all of our choices and options, to Justin’s constant monitoring of the project from beginning to end, the whole experience was a painless one. The workers that were here performing the job were efficient and did an excellent job of cleaning up all the old debris and nails at the end of each day.

The house painting turned out beautiful. You replaced all of our rotten wood, helped with the color selection and monitored the progress on a daily basis. The staff were unobtrusive and focused on the many tasks they had before them, and even took the time to entertain my curious 3 year old son who thought all their ‘stuff’ was really neat!

We were thrilled with the ease in which everything was completed, and appreciate the professionalism and courtesy we experienced with everyone we came in contact with.”

-Wendy Kuhn, Potomac, MD

“We received several estimates to replace our roof. We chose American Custom Contractors because they provided the most professional contract at a competitive price. I liked the way they provided a thorough description of the work and a break down of the price. They spent time to talk to us about their product and the service we could expect. They also made it easy for us to get the required approval from our homeowner’s association by having on hand that additional paperwork. We’ve already recommended American Custom Contractors to an inquiring neighbor because not only did American Custom Contractors give us the information we needed before signing the contract, but the work they did on our home was exactly as we expected.

At the same time, American Custom Contractors also completed remodeled a bathroom in our home. They definitely paid attention to the details and structural challenges and the results were even more beautiful than we imagined.

Our home improvement experience with American Custom Contractors was a positive experience that we would confidently recommend.”

-Susan Reamer, Montgomery Village, MD

“This letter is in reference to the beautiful siding job you did on my house. I have received numerous comments and compliments from friends, family and neighbors on how great my house looks with the new siding and new shutters. In fact I liked it so much that I just recently had you return to side my shed to match my house.

Your workers are all very nice and polite and did a great job. I am very satisfied and have recommended you to others.”

-Janet Spessert, Ijamsville, MD

“I am writing to let you know about the outstanding job that your entire team did in replacing my cedar shake roof. From received a bid on the work to having the roof installed, your team was professional, responsive and got the job completed when they said they would.”

-Ryan Hill, Potomac, MD

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“We would like to thank you for doing such an excellent job on our new roof. Your Project Consultant, Demetri, was very professional, knowledgeable, and thorough in explaining our estimate. He was also very helpful with assisting us in obtaining financing for this project.

Your company provided prompt service delivering the roofing materials. Once your workers began putting on our new roof, they worked quickly and proficiently. Our roof was completed in one day, at no inconvenience to my family. The workers also did an outstanding job cleaning up our yard once the roof was complete.

You have a very family-oriented company that is especially interested in customer satisfaction. My family and I are very please with our new roof and we are equally please to have had such a satisfying experience with your company. We will gladly refer your company to future customers.”

-The Parrott’s, Gaithersburg, MD

“A quick note to thank you and everyone working for American Custom Contractors for a job well done. You were quick in response, informative in explanation and most importantly precise and neat in replacing my roof. Kudos for a complete and thorough job!”

-Dr. Nathan Bobrow, Potomac, MD

“I chose American Custom Contractors because of their professionalism and the thorough way they approached the project. They completed the work in the same manner and I have a great cedar shake roof for a reasonable price. I would highly recommend them for your project.”

-Jay Schneider, Bethesda, MD

“Having a roof over our heads is a huge relief! American Custom Contractors has been very accommodating and has given us some much needed advice and guidance. We really appreciate it.”

-Julia Atchley, Washington DC

“Recently, the roof on our house was replaced by your company. The new roof looks great and beautiful. We already shared our experience with other homeowners in our neighborhood. We would like to say thank you for the job well done!”

-Hong Vu, Gaithersburg, MD

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